Customers Impacted by the Maui Wildfires

At USAble Life, we understand that recovering from a disaster takes time and requires patience and support — we’re committed to doing all we can to help our customers impacted by the Maui Wildfires.

USAble Life is following any state guidelines issued by the Hawaii State Department of Commerce and Consumer Affairs, Division of Insurance, that guide how we manage claim follow-up for additional information and/or proof of loss, addressing policy cancellations associated with premium delinquency, etc.

Claims Response 

In the coming days, our Claims department will be reaching out to current claimants impacted by the wildfires to discuss special provisions, which will include:

• Relaxing deadlines to get medical information prior to closing a claim
• Adjusting the Actively at Work requirements for temporary loss of the workplace or ability to get to the workplace
• Allowing a claim check to be mailed to an alternate address
• Relaxing review of paid-through dates for employers

Premium Grace Period 

Grace periods on policy premiums will be based on state-specific mandates/guidelines.

If you have any questions, please feel free to call or email USAble Life at:

Phone:
(800) 370-5856
Monday through Friday, 8 a.m. – 5 p.m. (CT)

Email:
Employees/Individuals
custserv@usablelife.com

Employers/Brokers
membershipandbilling@usablelife.com