LifePRO migration frequently asked questions

 

Policy and coverage

Q. Will my policy number or coverage change as a result of this system migration?
A. No, your policy number and coverage will remain the same.

Q. Will my existing policy terms and conditions remain the same?
A. Yes, they will remain the same.

Q. Will my policy renewal date or premium amount be affected?
A. No, they will not be affected.*

Billing and payments

Q. Can I still view and pay my bill the same way?
A. With the MYUSAbleLIFE portal, you can manage your payment preferences and view your payment history.

Q. Will my payment history be preserved in the new system?
A. Yes, you will continue to be able to view your bill and payment history for up to 12 months.

Q. How do I pay my bill?
A. You may pay your bill in one of the following ways:

  • Make a one-time payment or set up recurring autopay by credit card, debit card, or automatic bank draft through the member portal: MYUSAbleLIFE.com

  • Mail your payment to: USAble Life, P.O. Box 204665, Dallas, TX 75320-4665

    (Include your policy number in the memo section.)

Q. Will automatic payments be disrupted or need to be reauthorized?
A. No, existing premium payment processes will remain the same. You can manage your payment preferences through the member portal, MYUSAbleLIFE.com.

Q. How do I set up/change my auto draft?
A. You may set up or change recurring autopay by credit card, debit card, or automatic bank draft through the member portal, MYUSAbleLIFE.com.

Claims

Q. Will there be any impact to my existing or in-progress claims?
A. No, existing or in-progress claims will continue to be processed without interruption. You will not need to resubmit pending claims.

Customer access and support

Q. Will my online account access change (e.g., login credentials or portal), and will I need to re-register on the new platform?
A. No, your online account access will not change, and there is no need to register on the new platform.

Member portal

Q. How do I sign up for the member portal?
A. Visit MYUSAbleLIFE.com. You’ll need to provide an email address, your date of birth, name, and the last four digits of your SSN to set up your new account. You’ll be sent a PIN, which will allow you to log in and set a password.

Q. What can I do on MYUSAbleLIFE.com?
A. On the member portal, you are able to:

  • View billing history
  • Make one-time payments
  • Set up recurring autopay
  • Learn how to file a claim
  • Download a copy of your invoice

Communication

Q. Who do I contact if I have questions?
A. You may contact Customer Care at custserv@usablelife.com or call 800-370-5856 for all of the following services:

  • Claim status
  • Terminate a policy
  • Receive a copy of the policy
  • Update beneficiary
  • Update demographic information

 

* If premiums change, it will be based on age, which would happen regardless of the migration.

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